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Carl Sewell Paul B. Brown

Customers for Life: How to Turn That One-Time Buyer Into a Lifetime Customer

In this completely revised and updated edition of the customer service classic (more than 600,000 copies sold), Carl Sewell enhances his time-tested advice with fresh ideas and new examples and explains how the groundbreaking ƒ??Ten Commandments of Customer Serviceƒ? apply to todayƒ??s world. Drawing on his incredible success in transforming his Dallas Cadillac dealership into […]