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Vineet Nayar

Employees First, Customers Second

One small idea can ignite a revolution just as a single matchstick can start a fire. One such ideaƒ??putting employees first and customers secondƒ??sparked a revolution at HCL Technologies, the IT services giant. In this candid and personal account, Vineet Nayarƒ??HCLTƒ??s celebrated CEOƒ??recounts how he defied the conventional wisdom that companies must put customers first, […]